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for Splatt Lawyers
for Splatt Lawyers
Splatt's 11-step online claim review, redesigned as a free-form chat. Same intake captured — workers comp, motor vehicle, public liability, psych injury, TPD, wrongful death — but through a real conversation instead of a rigid form. No Win No Fee, capped legal fees, and Splatt covers outlays — all surfaced naturally as the conversation runs.
Loaded with the real practice areas, eligibility logic, fees, and all 10 Queensland office locations. Try a claim check as you would a real client — or ask anything about No Win No Fee, capped legal costs, or the closest Splatt office to a Queensland suburb you mention.
Nine live workflows covering Splatt's claim intake — six conversational claim checks per practice area, a general FAQ for fees and offices, and existing-client matter follow-ups.
Date of injury, employer notification, WorkCover lodgement status, medical certificate, current work capacity, lost income. Captures everything Splatt's intake team would, but as a conversation — and routes to the nearest of 10 QLD offices.
What happened (in the client's words), fault and the CTP eligibility gate, injuries, medical attention, at-fault driver's insurer if known. Handles the NSW exception cleanly — punts to Law Partners on 1300 476 036.
Where it happened (venue or private property), what happened, whether an incident report was lodged, witnesses or CCTV. Includes slip-and-fall, premises liability, and dog bites — all under Queensland's Personal Injuries Proceedings Act.
Workplace bullying, sexual harassment, PTSD, and wrongful-death intakes run at the client's pace. The agent validates without editorialising, never pushes for graphic detail, and uses the client's own words when reflecting back. Distress is treated as expected, not as hostility.
The only Splatt practice area available nationwide. The agent knows not to apply the QLD-only state punt for these — proceeds with the claim check whether the client is in Brisbane, Melbourne, or Perth. Captures fund, prior lodgement status, dispute history.
Capped legal fees with no percentage uplift, Splatt covers outlays, 100% No Win No Fee, all 10 QLD office addresses and hours, Kerry Splatt's Accredited Specialist credential — surfaced from the knowledge base in plain English. "Do you handle medical negligence?" gets an honest no with a suggestion to look elsewhere.
Built off splattlawyers.com.au — the real practice areas, the real fee model, the real 10 QLD offices.
Walked through Splatt's 11-step online claim review, captured every question, option, and branching rule. Each step maps into a conversational beat the agent runs naturally — same data captured, same eligibility gate, no rigid form.
Built a suburb-to-office mapping for all 10 Splatt offices (Brisbane, Gold Coast, Sunshine Coast, Logan, Ipswich, Caboolture, Toowoomba, Bundaberg, Cairns, Townsville) plus the NSW exception (refer to Law Partners) and the TPD Australia-wide carve-out.
Three STEER guardrails: no compensation estimates, no claim-outcome predictions, no "your claim is time-barred". 12 brand guidelines covering trauma-informed handling, "you ARE the support channel" (no deflection to 1800 700 125), and the "ask anything else" loop before closing.
Splatt's website is scraped weekly — practice areas, fees, capped-fees policy, Kerry Splatt's Accredited Specialist profile, all 10 office locations. The agent cites the source. When you update splattlawyers.com.au, the agent updates with it.
The honest comparison — what's in this demo today vs. what an in-house build or a generic chatbot would cost.
Already knows WorkCover, CTP, PIPA, the negligence eligibility gate, the QLD-only scope, and the TPD Australia-wide carve-out. Built for compensation work, not retrofitted from a generic LLM bot.
The voice line on 02 4075 5407 runs the same nine workflows as the chat widget. Voice gets natural cadence and full sentences; chat gets short paragraphs and links. No second build.
Psychological injury and wrongful death intakes run differently — slower, no clinical pushing, validation in the client's own words. Codified as a brand guideline so every workflow that touches sensitive content inherits it.
No compensation estimates, no outcome predictions, no time-barred verdicts. STEER guardrails catch any drift before it reaches the client. Hostility detection has a high bar — distress and frustration are expected on intake, not flagged.
Every conversation reviewed automatically against your policies — handover quality, fees explained, eligibility gate hit, claim check completed. Patterns surface where the agent's strong and where the KB's thin. Replaces the manual QA work.
Brisbane, Gold Coast, Sunshine Coast, Logan, Ipswich, Caboolture, Toowoomba, Bundaberg, Cairns, Townsville — plus the suburb-to-office mapping. The agent recommends the nearest office without the client having to navigate a map.
Four steps from this demo to a live conversational intake on the Splatt website.
Drop the chat widget into the Splatt site — homepage, every practice-area page, the existing Free Claim Review page. Same agent, in front of the existing form, deflecting the conversational starters before they bounce.
Every completed claim check posts a structured internal note into Splatt's existing intake workflow (email, CRM, Linear, whatever the matter team uses today). Captured as if the intake nurse took the call. No double-entry.
The voice channel on 02 4075 5407 (demo number) is the same agent — answers the phone outside Mon-Fri 8:30-5pm, runs the same nine workflows, posts the same matter-team handoff. Clients who can't wait until tomorrow still get a real conversation.
Coach reviews every conversation against Splatt's quality bar (handover, fees explained, eligibility gate hit, trauma-informed where it should be). Surfaces where the KB is thin or the agent's drifting, so the product improves without manual QA.
Happy to walk through how this would slot into Splatt's existing intake, what handover into the matter team looks like, and how Coach replaces manual QA.
Talk to the team